Surgical Staples Depot Policies

Order Processing Policy:

Orders for skin closure staplers are initiated by the customer placing their order by fax or email. Orders are confirmed by fax or email back to the customer within 24 hours, unless there is a problem concerning details of items ordered. Confirmation will include deliver by date, price and any other details requested. Lead Times vary throughout the season and we reserve the right to adjust as work flow dictates, we will notify customer if target delivery date will not be met. Order quantity may be adjusted +/- 10% to facilitate production needs.

Return Policy:

We pride ourselves on our quality and therefore we offer a 100% warranty on all our products. In the event that an item needs to be returned, it must be clearly marked with a valid RMA [Return Material Authorization] number. RMA numbers can only be given via a faxed or emailed RMA form from our customer service department. No RMA numbers are given over the phone. Credit for product will be given only if determined to be manufacturer’s defect. All other credit will be at sole discretion of the company.

Product Samples and Production Samples:

Customer may request a sample of the product. Customer is responsible for all shipping charges for sample.

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